Why does it show I was charged multiple times

We only process one charge. Sometimes banks or payment platforms show a temporary "pre-authorized" or "pending" charge, which will be released back to your account shortly.

Would like to take a closer look at your materials and colors. Can I get a fabric swatch?

Yes, we would be delighted to send you swatches. Please click "GET FREE SWATCHES" on the product page of which you would like to get swatches and fill in your shipping information then submit the order. Fabric samples are approximately 3 in x 4 in (8 cm x 10 cm) piece. Please note we have a limited stock of swatches, so we may not always be able to send you every swatch you're interested in.

Acanva FAQ|Shopping & Payment

Are clearance items eligible for promotional discounts or Newcomer Discount?

No, clearance items are not eligible for store promotions or the Newcomer Discount.

Can discounts be stacked?

Not all discounts can be stacked. Eligibility will be shown at checkout, or feel free to contact us for details.

Can I customize a product or buy only part of the sofa?

Please reach out to our customer support through our Live Chat or send us a message via Contact Us page for special orders.

Do you have a showroom/store that I can see/test the couch before I order?

We are an exclusively online furniture store and currently do not have a showroom or store for visits. Rest assured, we're constantly evolving to serve you better, and as soon as we establish a brick-and-mortar location, we'll promptly announce via our email newsletters and social media channels.

Do you offer financing options?

Yes. You could do payment plans with Affirm if you have a Shop Pay account. Klarna is enabled as well. Please select the installment methods during checkout.

For Affirm's full payment terms and disclosure requirements, please refer to this link: https://www.affirm.com/how-it-works

For Klarna's full payment terms and disclosure requirements, please refer to this link: https://www.klarna.com/us/what-is-klarna/

Do your prices include tax?

No. Tax will be calculated during checkout. We solely collect tax from California and Florida currently.

How is the orientation of a sectional determined?

Our sectionals are available in 2 orientations. Left hand means the chaise is on your left side when you’re facing the sofa. Right hand means the chaise is on your right side when you’re facing the sofa. Some of our sofas are modular or reversible, which means that the orientation can be either left- or right-hand facing.

If the item I purchased goes on sale after the item is delivered, can I file a price match?

Yes. You can guarantee a 30-day price protect.

What types of payment do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Klarna, PayPal, Shop Pay, Apple Pay & Google Pay.