Effective Date of Current Policy: June 20, 2021
Collection of Information
We collect Personal Information when you choose to provide it to us including when you:
Register to use the Site; purchase an Acanva Product on the Site; use the Site, and communicate with us.
In some cases, the Site collects information that personally identifies third parties if you purchase and ship a product to a third party.
The Site also collects certain non-personal information that does not identify any individual user, such as IP (internet protocol) address, ISP (internet service provider), the web browser used to visit the Site, the time the Site was visited, which web pages were visited on the Site and other anonymous usage data.
The Site collects information regarding transactions that take place on the Site, such as details about a purchased or returned product and the date and place of purchase or return.
We also collect Personal Information by using cookies, pixels, server logs, and other similar technology as you use the Site. Please note that we may use third-party service providers to help operate the Site and these third-party service providers may collect Personal Information from our Site as well.
Register an Account. The Site gives you the option of creating a user account (an “Account”). If you decide to create an Account, you will provide us with certain Personal Information, such as user name, password, name or alias, email address. You are not required to register to use the Site.
Purchase a Product. When you purchase a product using the Site, you are given the option of logging into an Account or checking out as a guest. In either case, when you purchase a Acanva product, you will provide us with Personal Information, such as your name, email address, telephone number, billing address, and shipping address. We also collect your purchase history.
Make a Payment. When you make a payment through the Site, you may need to provide Personal Information to our third-party payment processors. Such Personal Information may include sensitive Personal Information, such as your credit card number.
Submit Information to the Site. We collect the information you submit to the Site. For example, when you post a review of an Acanva product on the Site or refer a friend to Acanva using the Site, the Site will collect the information in your submission to the Site, including any Personal Information. If you choose to submit content to any public area of the Site, such content will be considered “public” and will not be subject to the privacy protections set forth herein.
When you provide us with your email address or phone number, we make certain inferences about you that may be considered protected class information. We may make inferences about age, sex, income level, geo-location, family status, and political affiliation by leveraging data analytics service providers that provide us with the inferences. The inferences are not based on actual personal information and may be inaccurate.
Communicate with Us. We may also collect Personal Information from you when you communicate with us. For example, you may send us Personal Information by writing an email to us, subscribing to the Acanva newsletter, or making a reservation for an event hosted by Acanva. If you contact us, we may keep a record of that correspondence.
Take a Survey. From time to time, we may contact you to participate in online surveys. If you do decide to participate, you may be asked to provide certain information which may include Personal Information. For example, you may be asked to provide contact information as well.
How Acanva Use Your Information
We use Personal Information to facilitate and improve our services and communicate with you.
Internal and Service-Related Usage. We use and retain information, including Personal Information, to improve and facilitate the Site and our services. We may also use such data to help us deliver targeted advertising to consumers that are displayed on Acanva websites and unaffiliated websites, to analyze interactions with and performance of our Site, to measure the effectiveness of advertising on behalf of our advertising partners, and to identify the audience most likely to respond to an advertisement. We may also use data from third parties (such as data vendors) under their privacy policies, and enhance information (including Personal Information) that we have collected with such third-party data. We believe that the use of such information is helpful to providing users with better services. However, if you would like to opt out of these interest-based advertisements, please follow the opt-out process described below under “Choice.”
Communications. We may send emails to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.
SMS. You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt-out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions.
Marketing. We may use information about you, including Personal Information, to send you information about Acanva ’s products and services.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your information within the bounds of our services.
How Long We Keep Your Personal Information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes, or statistical purposes.
Your Rights and Controlling Your Personal Information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt-out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority about your complaint.
How Long We Keep Your Personal Information
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
If required by law, we will get your permission or allow you to opt in to or opt out of, as applicable, any new uses of your personal information.