Shipping Policy

Enjoy free shipping on your orders to most addresses within the United States, excluding Hawaii, Puerto Rico, and Alaska.

Items in stock typically ship within one week and arrive in an additional 2-3 weeks, depending on your location. Thus, the total delivery time post-ordering is approximately 3-4 weeks. For items with lead times, anticipate an additional 2-3 weeks to the listed lead time on the product page. Once dispatched, we'll provide a tracking link via email. Any questions about shipping durations? Reach out to our customer support through our Live Chat or send us a message via Contact Us page.

Upon arrival at the final stop, our partner carrier will get in touch to coordinate a suitable delivery appointment. Please feel free to contact us if you want it to better fit your schedule.

Delivery service

Though we offer free shipping across the States, our standard free shipping doesn’t include any add-on delivery service. Consider having assistance on hand to move your furniture indoors. For enhanced delivery services, you can opt for Indoor Delivery or our premium White Glove Delivery.

Indoor Delivery: Available for a flat rate of $100. The delivery team will place the item(s) at the main entrance of your residence. Note: If, upon initial inspection, the product doesn't meet your expectations, you can refuse to accept it without fully unpacking. Simply decline to sign the delivery documentation and request the delivery team to take it back.

White Glove Service: Available for a flat rate of $180. Indulge in a seamless experience that includes delivery to your room of choice, product unpacking, assembly, and packaging disposal. Note: If the product doesn't align with your expectations, you can reject its delivery even if it has been unpacked. Simply decline to sign the delivery documentation and request the delivery team to take it back. If you would like to decide later whether to return the item(s), please make sure you ask for all the packaging from the delivery team since we only accept returned products that are in original packaging. Also, some products and regions aren't eligible for this service; we’ll notify you if this doesn’t apply.

Remember to inspect your products upon arrival. If you spot noticeable damages, reject the delivery, sign nothing, and get in touch with us promptly.

Returns, Refunds & Exchanges Policy

Returns

Thank you for choosing acanva.com. We aspire for every Acanva piece to find a cherished place in your home.

At Acanva, quality is our benchmark. However, we recognize there might be occasions when you need to return an item. We offer a 30-day free return window from the product's receipt date, ensuring your absolute satisfaction. Please note that we only accept returned products that are in original packaging and undamaged, like-new condition.

To initiate a return, reach out to our customer support through our Live Chat or send us a message via Contact Us page for further assistance.

Refunds

We process full refunds for undamaged, like-new returns in their original packaging. Items showing signs of stain, wear, modifications, or damage—unless due to shipping damage or manufacturer defects—are ineligible for return. Remember, any shipping service upgrade fees from the original order are non-refundable post service delivery.

Upon receiving your returned item(s) in satisfactory condition at our warehouse, we'll process your refund using the original payment method used for the order.

Exchanges

Only identical product can be requested for exchange with valid reason, such as shipping damage or manufacturer defects. Beyond that, you will need to return your item(s) and place a new order.

Exceptions

Special/custom orders and items marked as 'Clearance' or specified as on 'Final Sale' are not eligible for return, except for items arriving damaged and documented by carrier or manufacturer defects.