We are an exclusively online furniture store and currently do not have a showroom or store for visits. Rest assured, we're constantly evolving to serve you better, and as soon as we establish a brick-and-mortar location, we'll promptly announce via our email newsletters and social media channels.

Yes, we would be delighted to send you swatches. Please click "GET FREE SWATCHES" on the product page of which you would like to get swatches and fill in your shipping information then submit the order. Fabric samples are approximately 3 in x 4 in (8 cm x 10 cm) piece. Please note we have a limited stock of swatches, so we may not always be able to send you every swatch you're interested in.

Our sectionals are available in 2 orientations. Left hand means the chaise is on your left side when you’re facing the sofa. Right hand means the chaise is on your right side when you’re facing the sofa. Some of our sofas are modular or reversible, which means that the orientation can be either left- or right-hand facing.

Please reach out to our customer support through our Live Chat or send us a message via Contact Us page for special orders.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, as well as Shop Pay, Apple Pay & Google Pay.

Yes. You could do payment plans with Affirm if you have a Shop Pay account. Klarna is enabled as well. Please select the installment methods during checkout.

For Affirm's full payment terms and disclosure requirements, please refer to this link: https://www.affirm.com/how-it-works.

For Klarna's full payment terms and disclosure requirements, please refer to this link: https://www.klarna.com/us/what-is-klarna/

Yes. You can guarantee a 30-day price match.

Please contact us as soon as possible before we ship your order. If your order has been shipped already, changing the shipping address might cause a delay on your order and might generate additional charges.

If you decide to cancel your order before you receive it, we will issue a full refund. Please reach out to our customer support through our Live Chat or send us a message via Contact Us page to cancel your order.

Please note we are unable to accommodate changes and cancellations for special orders.

When you place an order with us, you will receive the order confirmation via email. For items with a lead time, we'll let you know as soon as your items reach our warehouse and are ready for ship. Once the order has shipped you will also receive a shipment notification email that will contain the tracking link. If you can’t find these emails in your inbox, please check your spam or promotions folder.

You can also log in and go to "My Orders" page to check your order status or reach out to our customer support through our Live Chat or send us a message via Contact Us page.

We offer free Standard Curbside shipping across the United States, exclude Hawaii, Puerto Rico, and Alaska.

We also offer paid Indoor Delivery and White Glove Delivery Service. Please visit our Shipping, Returns & Refunds page for full details on our Upgrade Shipping Charges.

If you have selected Standard Curbside Delivery, it will be a curbside delivery service only. In this case, you may need someone to help you with moving the furniture into your house.

If you have selected Indoor Delivery, the delivery team will bring the item(s) into your first entrance.

If you have selected Room of Choice, it will include delivery to your room of choice as well as unpacking and removal of all packaging materials.

If you have selected White Glove service, it will include indoor delivery, unpacking and removal of all packaging materials. However, we only accept returned products that are in original packaging. So if you would like to decide later whether to return the item(s), please make sure you ask for all the packaging from the delivery team.

For items in stock, it will be shipped in 1 week and arrived in extra 2-3 weeks depending on your location. Thus, it will take 3-4 weeks in total to arrive after you place the order.

For items with a lead time, the arrive time would be the lead time plus 2-3 weeks.

Unfortunately, we are unable to offer expedited shipping services currently. However, please be assured that we are relentlessly coordinating with our factories, warehouses, and logistics partners to minimize lead times and prevent delays. We will promptly notify you of any updates as they occur.

Yes, we can delay the shipment according to your request. Please reach out to our customer support through our Live Chat or send us a message via Contact Us page and let us know the specific date or time frame you want the furniture to deliver.

Yes. Once your item(s) arrives at the final facility, the carrier will contact you for a delivery appointment date based on your availability. They will provide a delivery timeslot (typically a 4-hour window) the day before delivery.

The carrier will deliver between Monday - Friday from 8:00 a.m. - 5:00 p.m. The availability of delivery days will vary depends on the location.

Unfortunately, we currently do not offer contactless delivery options or haul-away services.

If you don't love your new furniture, you can return it within the first 30-days. It commences from the date goods are received. Do note that we only accept returned products that are in original packaging and like-new condition. Please refer to the Shipping, Returns & Refunds page for more information.

Only identical product can be requested for exchange with valid reason like shipping damage, manufacturer defect.

If you spot noticeable damages on the package, you can refuse delivery by not signing the delivery documentation and request the delivery team to take it back.

If you find out there is a quality problem with the product after the Courier leaves, please reach out to our customer support through our Live Chat or send us a message at suppot@acanva.com with photos (or videos) showing the damage and a detailed description. Our team will guide you through the necessary steps and strive to reach a resolution that meets your satisfaction.

Yes. We offer 1 Year Limited Warranty for frame structure. The warranty period commences from the date item(s) are received. Please note the fabric is not covered. If there’s any issue with the fabric, you can always contact us here and we will do our best to provide a solution based on different scenarios.

Currently we do not offer extended warranty plans. Nonetheless, we understand the value of such options for our customers and are proactively seeking partnerships to provide extended warranty plan options. We'll promptly announce via our email newsletters once we reach an agreement.