Only identical product can be requested for exchange with valid reason, such as shipping damage or manufacturer defects. Otherwise, you will need to return your item(s) under our return policy and place a new order at your convenience.
Can I buy extended warranty?
Yes, we understand the value of such options for our customers and are proactively seeking partnerships to provide extended warranty plan options. We launch this service soon.
Do you offer warranty for your products?
Yes. We offer 1 Year Limited Warranty for frame structure. The warranty period commences from the date item(s) are received. Please note the fabric is not covered. If there’s any issue with the fabric, you can always contact us here and we will do our best to provide a solution based on different scenarios.
How many days do I have to return the product if I don't like it?
If you don't love your new furniture, you can return it within the first 30-days. It commences from the date goods are received. Do note that we only accept returned products that are in original packaging and as-new condition. Please refer to the Shipping, Returns & Refunds page for more information.
What should I do if I receive a defective product?
We’re really sorry about that. Please refer to theShipping, Returns & Refundspage for how to deal with Damaged, Defective or Wrong Items upon delivery.
